Friday 28th of October 2016 07:19:36 AM
We were skeptical at first - they don't have an imposing company name or fancy promotion, but in the end these are advantages. It means lower overhead and less pretension. They are completely professional, smart, thorough, unbelievably efficient, and friendly. They have this process down - once they work with you to quickly figure out whether you're in position to refi (check credit scores, debt to income ratio, appraisal), they have a system in place make it happen fast. They help you as much as possible so you can do your part quickly as well. It's a matter of practice and experience - they know what they're doing. (And once you've gone through one refi, you get more used to the process, too. We had an advantage because we'd been through this before, but with another company.) They take the mystery out of it. You end up feeling motivated because you have a sharp ally: We interfaced with Mei Tang, the loan agent, who was able to explain any questions along the way. She, in turn, was backed by Christine Vuong, the loan officer. They were a strong team. We've refi'd before, but this was our first experience with them. All this, and it didn't cost us anything. So, we have to say, "so far, so good." Also, our mom has refi'd with them several times and she's the one who recommended CashCall to us.