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uLink Money Transfer Online Loan Reviews

Company Name: uLink Money Transfer
Email: [email protected]
Phone: 1.800.456.3492
Five Stars: 76
Four Stars: 10
Three Stars: 9
Two Stars: 4
One Star: 12
4.2 
Overall average rating of 4.2 out of 5, and the percentage of positive recommendations 68 %
Been using ulink several times already.I strongly recommend this money transfer service because it's safe.If there is any issue the customer service is always there to answer your question and even contact my recepient to make sure the confusion is being straighten up.The exchange rate is higher too compare to other services.
some what its not even working for me
i like the fact that they have a promo for free $20 gift card also they have better exchange rate than others
Fast transaction and you can really trust them.
Better exchange than other similar apps... still better to go and send money trough the window. Good option in a hurry and not big transactions.
Thank you
Uniteller have a quite higher rate compared to Xoom. It only took me a hard time on their identity validation. I had repeatedly submitted my passport. It's not easy to straighten it up because it automatically folds and I only have a phone to scan it. Although the picture was clear. I hope they could improve more their process.
exchange rate is really good. but i hope it is as fast as remitly.
It's a very good job than other remittance center I used it before because of higher exchange rate and compitent people behind the job
I understand that the transfer fee wasn't free, but when the fee goes higher and higher based on the amount being sent out, it is UNACCEPTABLE. I went back using remitly.com. I only used it the first time based on their AD, and $20 gift card, but WILL NEVER USE THIS COMPANY AGAIN.
Reliable and fast!
I didn't get the $20 gift card until now!
It’s a fast remittances.
My mom went to 3 different pickup locations and all 3 were rude and refused to give her the money. U link should communicate with their designated pick up locations. Associates from the pickup locations were not aware of ulink.
Cash Pick up is not as fast as remitly or western union that ur beneficiary can get the money right away, maybe thats what they can improve to gain more customers. rates are great, fees are reasonable. Apps is a bit uptight tho
Fast and reliable transaction
Very easy and convenient to send money to the family in the Philippines. The rate is higher, and the transfer fee is cheaper.❤️
really fast and easy to use
excellent technological platform
I'm very happy with the service!
I love using this application to send money besides paying a fair price and very good it arrives in a couple of minutes and it is super easy to use and when I made a bad transaction and I had an error they quickly solved it
Simply put, a hassle free money transfer platform. This is my first choice now for transfers.
Great exchange rate, and very good service
Highly recommended! Speedy transaction and high Peso rate❤️ Thank you ULink and more power !
I like your service
High exchange rate
Does not provide status update. Does not contact receipient of on going transaction. Chat system doesnt work. Need more improvement on the service.
Good services tks
..........................
Very nice, very good, easy to get the transfer by my family
Great rates, low fees!! Love the $20 gift card doble promotion for new customers and referals!!!
I had a very good experience with uniteller. They’re very fast and convenient.
Good and easy
Best choice!!! Easy, fast, and convinient. Great job uLink
Higher exchange rate.
Its easy to use !
Yes, I would recommend it !
Just submit the documents they are asking and talk to them for security reasons. Fast and easy and you can transfer money.
Overall great customer experience! The app is very user friendly and you can't beat the prices and the speed. Loved it!
Not good experience. The identification and documentation is hard part.
uLink was a pleasant experience. The employees were very helpful in starting my account. The fees are quite reasonable.
Two days to get the money? Suck!!!
App is very friendly and easy to use I like that with touch ID, I can access very easily without typing the password! Plus one of the best FX's I have seen
Horrible customer service. Send email that I have to call. I call and nobody pick up the phone. I can't spend hours trying contact you on the phone. You cancel and close the account without talk to me.
I was a first time Ulink customer and had no problem with the service, the recipient got the money instantly. But I had some issues with the $20 gift card reward, somehow there's something wrong with my email server so I can't receive the gift card. So I have to call the customer service and ask for assistance, they tried to figure out what was wrong until finally I spoke to Antonio. He was very helpful, patient and persistent and did his best to contact me for updates on the gift card reward issue. I received my gift card today and thank you very much for making my day! I will definitely recommend you to my friends and family.
I will never transact in this app again!!! I used my debit card to send money and after the next day my card was hacked and got 2 unathorized purchases... this app is not safe. Very disappointing!!!! Never using it again... sucks!!!!
Exchange better than other
Fast service and got my $20 gift card for 1st time sending. Thank you.
Fast and easy with the best exchange rates and cheapest fees.
This app is so great!!!!!!
Other than some occasional service down-time during their latest upgrade the service works great. A very competitive exchange rate and quick payment.
uLINK Powered by UNITELLER has SEVERE terrible issues: 1. You never ever know WHEN the money is Available to PickUP, With XOOM.COM (Money is INSTANTLY AVAILABLE) or REMITLY.COM (CHEAPER, Usually is Available with 2 minutes) you know RIGHT-AWAY; The uLINK (Powered by UNITELLER) email tells you that is AVALIABLE NEXT FREAKING DAY!!! 2. 2. At Around Midnight to 03:00 AM (USA Pacific Standard time) UNITELLER Servers are OFF-LINE for 3 hours or so every single night!!! Very irritating, this is around Midday Manila Time. 3. FEES and Exchange rates are almost as expensive as XOOM.COM, yet Service leaves a lot to be desired.
Limited me to 3 transactions the first 30 days then lied to me and told me after the first 30 days it would be "smooth sailing" (exact words) Well not so smooth. Allowed me to make one transfer after 30 days then told me I needed to submit ...Now get this I'm giving them money.. (exact quote from email) "Hello, Thank you for interest on increasing your level. In order to evaluate your request, the following documentation is required: · An image of your ID (See example of the format below) · Your pay-stubs for the last 2 months (full document) · A recent bank statement of the account you use to perform transactions with us (full document) · A brief description of your need to increase your level. · Once the documents are received, it will be evalutated by the compliance department and we will be informing you if it was possible to grant the increase." Now I wonder what their "Compliance Department" consists of??? If they aren't collecting information for illicit reasons then they are, at the very least, allowing that information to be available to be abused. Not the type of company that seems to really want to offer remittance opportunity to those who need the simplicity. Reply to Ulink reply. Anyone who provides you with this requested information is a fool and will end up being ripped off either by someone within your company or someone who accesses the information from your company. Requiring someone bank statements has but one purpose and that is to use that information for illicit action!!!
the confirmation email I never recive
Fast and accurate with very good cutomer service
A very nice service to transfer money, especially when neended the most, continued the great service,& i will be looking for ur business soon, thanks again.
Your site is bad can't open it.
It was fast and easy! Family were so happy to recieved iminey immediately! Thank you for your good and prompt service..
very easy to use and your money transfer directly in a short period of time.
It was my frist transfer and i made a mistake i called them and was able to get it fixed
this is The BEST service i have ever tried before
All.promise about gift card free on first transaction thats not true a big big liar bad customer service dont fix this problem say receive gift card after completing transactions have over 24 hours complete my transaction and nothing bad bad company to expensive cost
easy to use...
service it is good
Ulink is a very reliable and a trusted company.
thier customer support is so lame, rep cant reach the online support team, no supervisor to talk with... nobody will help u to solve your complaints. emailed them no reply, called them twice, u will only receive an apology and thats it! my transaction is still on process... so annoying.
I think it's a great idea to have a system like you guys thank you all very much for all your help and God bless all
I had to call a representative to complete the transaction. It would not allow me to do it unless I entered a discount label which I did not have nor ask for. I called a representative and he mentioned that I should start all over again, which I did, and it went through. The rep also mentioned that that I should try the facebook link to obtain the label, but no other mentioned was provided. what it should have taken a couple of minutes, turned out to be about 30 minutes....
There was a delay when i transferred a bigger amount (~$1000) due to their photo ID requirement. They rejected the scanned ID I submitted bec. it didn't have a black background. How will you scan a photo with a black background? I ended up printing a paper with black box on it and scanned my ID again. Their photo ID requirement is not easy for an average customer to do.
Good site Thank you
Its a great app the customer service excellent
This service is incredible and the Customer Service rates the best I have ever tried! Thank you very much for being this patience with me and for all the support you gave me on this. It is safe and totally reliable! 5.0 out of 5.0
I love sending money to my loveones thru this app is the best!!!
I like this thank you im happy
I use this so much my mom gets all her money every time so much!
uLink is a very reliable company. There are no hidden charges and the fee was really low. My relative received the money as scheduled. I will definitely recommend uLink to my relatives and friends.
I believe the verification could be faster
It's the first time to ever use uLink plus the first time to send money internationally. It was a good check and balance on the validation. The only recommendation I have is for the address of the recipient. Sometimes they do not have established home or locations. I simply put the city and country again for this location..... or else it would of never happened. Maybe explain options for this, you might get more customers? :-) Will be using you all again when necessary. Also like to know more about uLink and how I can use it. I see options for a card there. What are you guys all about; I travel quite a bit globally for work? thanks, feel free to contact me with any questions.
Deliver what they claim... the best exchange rate!
Easy to send and fast
They are legit and the customer service are great! They were always there to answer my questions and walked me through the process special thanks to Francis who assisted me with everything. I got my giftcard also after my firts transfer. Will use Ulink again whenever I have to transfer money back home. And oh, the exchange rate is better than some other remittance company. I have used 4 different remittance company and so far Ulink is the best!
My experience with this company is very good. I don't have any complain or negative issue with my first transaction. I would recommend this company to anyone!
Verry good...................................
uLink Money Transfer is trustworthy and reliable. Money that I send gets to my recipients fast and exchange rate for the dollar is fairly high.
I definitely recommend this company. Sending money to family in another country is easy. Also love that the fees are kept low.
It takes almost a week before a transfer. And they only have low limit for transfer. Xoom does 2999 limit per transaction.
strongly recommended, they answered to any question that I had, also in Mexico no problems they gave my friend the money with no questions, and they gave her exactly the amount they told me.
It was my first transaction and it was excellent
Having lived in the Philippines for several years, I know that money transfers internationally can be difficult and the banking regulations incomprehensible. Ulink made it as easy as possible, dealing with the overly labor-intensive Philippine requirements quickly and efficiently. The whole process was a lot less painful than I had thought it would be.
ALL CAPS FOR INTENSE RATING! UNRELIABLE WIRE TRANSFER! ALMOST SUED THEM!!! SO UNHAPPY UNSATISFIED CUSTOMER HERE! YOU GOT TO BE KIDDING ME WHEN YOU SAY THAT IT IS AVAILABLE IN MY END AFTER I COMPLETED MY TRANSACTION AND WE ALL KNOW ITS READY FOR PICK UP AND WHAT THE HECK IT IS NOT READY/UNAVAILABLE IN PHILIPPINES FOR MY RELATIVE TO PICK UP??!! I WAS SPENDING GOOD MONEY TO PAY YOUR WIRE TRANSFER AND OFCOURSE EXPECT GOOD SERVICE! $500 IS NOT A JOKE! YOU SHOULD REALIZE YOUR CLIENTS NEEDS AND EXPECTATIONS! IT WAS A FAMILY EMERGENCY THAT NEEDS URGENT ATTENTION WHILE YOU AND YOUR THIRD PARTY DONT KNOW HOW TO HANLE $500?!!!! I WILL NEVER RECOMMEND THIS TO ANY OF MY FRIENDS OR RELATIVES. SMH, MAKING OVERSEAS CALLS TO THE ULINK IN PH TO TELL THEM MY FAMILY NEEDS THE MONEY AND TO ASSURE THE THIRD PARTY MLHUILLIER IS CLEARLY ADVISED ON THAT!!! WHAT THE HECK IS GOING ON BETWEEN ULINK AND THIS MLHULLIER IS NON OF MY CONCERN! JUST NEED THE MONEY TO BE RELEASED THATS YOUR JOB! MOST HORRIBLE AND INCONVENIENT WAY TO SEND MONEY TO PH. DO NOT USE ULINK!!! NEVER HAD THIS ISSUE WITH ZOOM AND REMITLY! YOUR $20 GIFT CARD IS NOT ENOUGH TO PAY BACK MY OVERSEAS CALLS TO YOUR IGNORANT PEOPLE IN PH TO TELL MLHUILLIER TO RELEASE THE MONEY! 2X WITH MORE THAN 10MINS AIR TIME COST ME MORE THAN YOUR $20 IN MY POCKET. WAS SO UNHAPPY!! NEVER I HEARD ANYTHING TO COMPENSATE ANY INCONVENIECE TO ME AND MY FAMILY. NOW CAN YOU BLAME ME WHY IM SO UPSET IN YOU?! CAN YOU BRING BACK THE TIME WHEN MY MONEY WAS BADLY NEEDED WHEREAS YOU GUYS ARE STOPPING MY FAMILY TO RECEIVED IT?? AND PLS TELL UR THIRD PARTY THAT WHEN IT IS AVAILABLE IT MEANS ITS READY FOR PICK UP! URGENCY IS BADLY NEEDED IN THIS BUSINESS THAN CALLING MY FAMILY TO “WAIT FOR THE CALL AS GO SIGNAL” BEFORE GOING TO THE BRANCH”. SHAME ON YOU GUYS! SO INCOMPETENT BUSINESS WIRE TRANSFER! ALSO, UR ONLINE HOME PAGE SUCKS. ITS TIME FOR U TO UPDATE AS WE CANNOT PUT PHONE NUMBER, ALWAYS SAYS INVALID. TOTAL WASTE OF TIME AND ENERGY FOR ME! DON’T USE ULINK EVER!!! LASTLY, CAN U MAKE THEM AWARE THAT A VOTER’S I.D IS A VALID ID TO RELEASE MONEY? I AM TELLING YOU HOW MANY TIMES I TRIED TO LET THEM KNOW THIS. OVERSEAS CALL AGAIN!! TELLING ME THAT THE SYSTEM OF MLHUILLIER IS NOT ACCEPTING VOTER’S ID IS UNVELIEVABLE!!! I ALMOST WANT TO GET INSIDE MY PHONE AND REACH ON THIER COMPUTER FOR ME TO DO IT FOR THEM! I WAS AMAZED THAT THEY ARE NOT TRAINED HOW TO DO IT!!! OMG! IF NOT MY SISTER WHOM I TOLD TO TELL THE MLHUILLIER TO CALL ULINK, THEY WILL NEVER KNOW HOW TO ENTER AND VALIDATE MY SISTER’S VOTER’S ID. HOW PATHETIC!!!!! PLEASE DO NOT BE LIKE ME IN THIS KIND OF SITUATION..I WAS SOOOO STRESSED OUT JUST TO SEND $500. TRULY IT IS SOOO REGRETFUL HAVING BUSINESS WITH IDIOTS.
Very good transaction no problem
Definitely the best FX rate in the market to Mexico. I send money twice a month to both my mother in law and to my family to pay for bills. The FX rate is always much higher than Xoom's. I app has improved a lot recently and I never had a problem.. Keep up the good job!
Service was excellent. All people I spoke with were very friendly and knowledgeable.
Ease of use, quick transfers, great exchange rate.
Prompt customer service.
Excellent service and pretty cheap.
Great exchange rate.. fees are low
Fast and easy to use. I directly deposited to my bank account in the Philippines about an hour money is credited to my account.
Expensive, but good rates
My student has nor been able to receive the transfer. Cebuana claims no knowledge of uLink. I'm on Taiwan now, in Kaoshiung City Difficult to call uLInk from here til I get new sim for my fon. Please resolve this matter ASAP.
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