Thursday 16th of November 2017 06:10:49 AM
I had a truck that was in perfect condition. It had no miles and I have a clean title for it. But every other person that I went to denied me because of my credit even though the truck is the collateral and if I don't pay it, they take the truck, sell it and get their money back. TMG Loan Processing accepted my request but at first they declined me too. My rep, Mario, asked me a couple of questions to verify everything, told me that everything sounded and looked good then he emailed and texted me a list of the things he needed like the pictures of the truck. I got all those sent to him and two hours later, I got a call back from somebody else. Mario was at lunch so they called and walked me through the rest of the process. Then they called me back one last time and a lady told me I was denied. After that, Mario texted me and told me he had another way. He talked to the owner and the owner called me. They had it all worked out and they were going to do the loan if I could make it down to their location in Fullerton.It took me 40 minutes to get over to the office but the gentleman wasn't there yet. He got there 20 minutes later and he had the check ready on the computer. He printed it out for me and I was good to go after I signed some papers. I sat down with the owner and he told me that if I ever needed anything else again, to feel free to call them and he gave me his card. Other than the first denial, everything was really good. Mario did a great job and they took care of everything that same day that I needed the loan. They were very fast, efficient and courteous.