Monday 4th of June 2018 05:30:14 AM
OK, so Maegan, my rep was warm, compassionate and worked with me though every step of the lending process. She called and emailed me many times during the process and kept me informed of how things were moving along. I enjoyed working with her and hope everyone has her to work with. She was a class act. 5 stars!!! A++++ Outside her control was after my mailing all the necessary documents to the main office. They kicked back my power of attorney 3 times for reasons that were never officially documented saying documents did not match, numbers inaccurate, even though my copies were matching, and signed by an official notary by the state. I had back up copies to indicate these efforts and transactions. After 3 trips to the notary, it was finally acceptable. The office handling this never left any messages, only very uninformed emails to my address, and phone calls with no messages left on my voice mail during business hours where I was unable to answer the phone. I would give 5 stars to Maegan, she was fantastic, but 2 stars to the process afterwards, outside her control.