Wednesday 21st of November 2018 05:59:05 AM
Prosper is by far the worst business I have ever had the displeasure of working with. I am a borrower, and have had to call them every month for something or other. Their customer service reps are always polite but absolutely can't do anything, which isn't their fault, they just don't have the authority. The first month I had to have my bank account changed because I was switching banks. I called Prosper twice prior to the due date to make sure the funds would be pulled from the correct account. They were not, and I ended up with a late fee because they were trying to auto draft from a closed account. The second and third months Prosper had added my bank account to another borrower's account and he was using it to make his monthly payments. So Prosper withdrew around 1,500 dollars in fraudulent payments from my account. Even if they were great before that, the oversight of this issue is absolutely ridiculous. The next month I needed my monthly statements to view the payout total so I could pay them off and be done with this company, but when I clicked on the "statements" page there weren't any there. Of course customer service didn't know what to do, and also weren't able to simply send my statement to me. Not to mention the numerous times my phone call was cut out and I had to start over agian, explaining my situation to the newest customer service agent. Many more small incidents like this one has made this company one of my most frustrating problems. Again, customer service is always polite, but their hands are tied. They have to send all problems to their managers in a different state to be dealt with, so the time it takes to get something small done is absurd. I will never work with them again, nor would I recommend them to anyone. Whatever you do, don't borrow from Prosper.