Wednesday 2nd of May 2018 11:58:50 PM
I wish I had used a different company for our RV loan. From the beginning, communication was always poor. It was always difficult getting a proper explanation of their process and receiving answers in a timely manner. Our agent seemed to never be near his phone or computer. The whole process also took a ridiculously long time and would never have worked if we were trying to buy from a dealership and not a private seller/dealer. It took several weeks, from start to finish, despite us submitting everything as quickly as possible. Every time we expected to be finished, we then had to submit more things and had to wait DAYS to hear back again. This makes it really difficult to know when you’re actually going to be able to purchase your vehicle and we looked like jerks when we kept telling the seller it would “be a few more days.” The agent kept telling me that the loan would be completed within a day or two, and then he wouldn’t answer the phone when it took longer than that. They’re very good at avoiding you, if nothing else. They also somehow never submitted anything for the warranty that we purchased through them, which was a huge slap in the face when we went to get our first repairs done.. and they told us we had no warranty. Yet another thing to go back and fix! This whole process was a hassle and the awkward lack of communication and explanation made us feel like we had gotten roped into some kind of scam with a fake company. I would not recommend this headache to anyone.