Sunday 1st of April 2018 03:17:39 AM
So I received a voicemail this morning from an Angie at Moneybee, she called from a CT number. I called back to get my number added to their "do not call" list as I have never heard of this company or applied on their website. I got John on the phone, after being asked to be placed on their do not call list, he just simply hung up, didn't ask me for my name, number, reason, nothing. Just simply hung up. I called back and got Sabrina, after explaining to her what happened and now wanting to speak with a supervisor, she too hung up on me. I called again and got Jean, who also hung up on me. Called again and got Efrain who told me that no managers are available. What kind of call center is this? I come from call center background and I've worked graveyard shift and there is ALWAYS a manager or supervisor on duty. A call center that tells you there is no manager or supervisor BEWARE!! Who would leave a call center of 10+ reps unsupervised? Reckless to say the absolute least and a major red flag. Efrain advised that he sent a message to his manager and that I would receive a call in 15 minutes. That was at 10:15AM, it is now 12:25 and have yet to hear from this mystery manager. So I called back 3 more times, these reps didn't even give a name. Hell, they didn't even answer the phone with the company name! They simply answered "Hello" like if it was a personal call on their personal phone. John, Sabrina and one of the no-name reps seemed to be working from home. Luckily for me, I record ALL incoming and outgoing calls so I have all of these calls and hang ups recorded if anyone would like to hear for themselves :) message me on Facebook at Ellie Lemonier.