Monday 23rd of January 2017 08:47:36 PM
I wanted to really thank the members of Money Mart, specifically the Chilliwack branch on Luckakuck Way. These guys are really topnotch. I went in for a small loan like all of their customers. As always, it was a pleasure to be greeted with that slight sneer of disdain as I walked through the door, that wonderful pleasing look of someone who loves their hates and loathes their customers. The paperwork was filled out by the new girl who was fairly quick and I left. My surprise came 2 weeks later, when I got a phone call from Hamish of Money Mart. This guy's a true champion; his condescending tone of voice had just the perfect tone of hate in it; truly a pleasure. It was way awesome how he told me that I had cancelled the check at the bank. Not knowing anything about a cancelled check, I went off to the bank, didn't make it that day but the next day I managed to make it. I was very confused because I had the money in the bank to cover it off and I didn't cancel the check. After about an hour in the bank, an hour I had to take off work, an answer was found. The check had been dated wrong, thanks new girl, and submitted to the bank anyways. It was the bank that cancelled the check. Now all the while, I'm getting a call about every 40 minutes, from the branch and collections (Hamish, what a champion). They call my cell phone and work. I got the pleasure of explaining to my boss that my checks don't always cover everything at the end of the month and I go to Money Mart sometimes. This is really awesome because my boss thinks I don't pay my bills and collectors are calling work. Another chat with Hamish and I explain that I didn't cancel the check; it was the bank because the branch misdated it. “No,” he said. 'He knows' I cancelled the NSF check. Side note here - I don't think a cancelled check will ever go NSF because it's been cancelled. So now he's demanding. He has been demanding the whole time but now he's demanding I go to the branch and fix my mistake before he puts me into 3rd party collections.I responded by acknowledging that I owe money, by saying that I have no problem going into the branch to give them payment. I proceeded to tell him everything I've gone through in the last couple of days: the phone calls every 40 minutes, the condescending, belittling attitude, the phone calls at work, getting in trouble with my boss, how my boss thinks I'm not paying, how everyone at work now knows how tight things are for me. And I say, I'll go in there and pay, I have no problem doing that, but I want an apology because I've done nothing wrong, it's not my mistake. Apologize and I'll go right down and pay. I then got another lecture on how important it is to pay my bills on time and how I shouldn't have cancelled the magic check that somehow went NSF. He said I'll get no apology. I got another call at work about 15 minutes later, the Champ again, telling me he has called the branch and they confirmed that I cancelled the NSF check and that it's all my fault.Wait, wait, wait! Hold on here, Champ. Now you're being lied to by your branch and they are blaming me. Nope, nope, nope, it's all my fault. No, he won't request a faxed copy of the check so that he can confirm it himself. I'm a liar, it's my fault, I'm a horrible human being. Please note, I was never directly called a liar or a horrible person. He was very good at indirectly using the words and making me feel like a big steamy pile of **. I really have to question what goes on behind the counter there. New girl does paperwork wrong. Who is the supervisor there that's not doing their job, who was supposed to check the paperwork? Did they see the misdated check and try and force it through the bank anyway? Isn't that fraudulent? Why didn't they just call and say, "We made a mistake; can you help us fix it?" The problem would have been solved with a simple polite phone call but they couldn't do that. Moneymart is awesome. Thanks for letting me rant.