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Marlin Capital Solutions Online Loan Reviews

Company Name: Marlin Capital Solutions
Email: [email protected]
Phone: (888) 479-9111
Five Stars: 105
Four Stars: 14
Three Stars: 7
Two Stars: 8
One Star: 17
4.2 
Overall average rating of 4.2 out of 5, and the percentage of positive recommendations 70 %
I have tried multiple times to have our account updated/corrected and finally had to get our vendor involved because I did not received a return email or call. The wrong lease was removed from our account and it has taken months (since Feb) to get this taken care of and is still in the process of being fixed. Of course now I get calls asking where payment is several times last week and the week before. Trying to be patient as Marlin gets this mistake corrected but I almost want to just go back to the the old lease and be done with this. Really don't understand why it is taking this long to get corrected.
Lisa assisted us with the loan application and guided us til the end. She did a Wonderful job, with fast response to all of our questions. I would highly recommend other people to marlin.
Lisa in your loan department is awesome hoping to do some more business in September thanks
The gentleman that handled was very rude and the reciving of funds a proved for took to long to get to repair place cost me a week of work i missed waiting for check
easy fast and professional
We started out buying software and gave 5000 deposit. after software couldn't be provided by dumac and three payments and no equipment transferred to our business they backed out not to do it. returned the money to your bank since may 22nd still trying to get our money back from you. With every Monday check is in the mail. Brian Holmes Brickhouse billiards 3707 brewerton rd syracuse my 13212
Very untrustworthy organization. I was sold zero percent financing, but somehow my payments are higher than I anticipated, and no one can explain the charges. I have called customer service three times. Each time I was on hold for 30 minutes and I still do not have answers. DO NO do business with this company.
Great communication, fast analysis and great service
I would give them a five star Very easy to work with Very professional
Excellent services. Quick responding and clear explanation.
Great Experience and Service with Tom Gutowski!
Dominique was very patient and helpful. Appreciate her customer service! Thanks, Angela (BORDNER HOME IMPROVEMENT)
Quick and easy this time around. I tried to pay off old lease online, but couldn't do it. Both payments were rolled together. I would have preferred to keep them separate. No big deal. Good Overall Experience.
Laura is awesome. She gets things done in a hurry and really cares about taking care of you. From phone call to approval was under 10min.
great people/company
Marlin made my buying experience great!!!
Excellent pricing and customer service
Smooth and easy. No issues.
I was not given the proper information. I was told that this was an interest free loan only to find out I was paying over 15%. After complaining I got the payoff dropped to 1 year at 7% but I am still getting charges I didn't know about. You might as well go to the corner finance store where I am sure you can get the same terrible deal. Never use again!!!
We had a unique situation. Matt McCormick worked closely with us to structure a deal that made our transaction for a much needed new HVAC system possible. He did an excellent job.
We at Pioneer Payroll Services have used Funding Stream on 2 or more occasions with excellent results. The people were extremely helpful and treated us in a professional manner. I have and will use Funding Stream in the future and will highly recommend them to my business associates.
Great service and easy to work with.
Do not waste your time with this company
If I had known the type of service I would have received from this company I would have taken out a private loan and purchased my machine outright rather than have to deal with them. They have an extremely slow review process; I had less issues buying a $40,000 car than I did a $4,000 used copier. Their customer service is atrocious. I received misleading and deceptive emails regarding invoicing, I requested a call back on three separate occasions and never received any calls and would get condescending and rude emails back.
Marlin account manager stayed with me the whole process and made the process so simple. They are 100 times easier to deal with than my bank and understand the needs of my business and funding needs when others do not. They don't even hold you hostage as do other sources of temporary capital, by including discounts for early repayment. I recommend them to all my peers for financing and equipment leasing whenever I can.
Why are your account balances not accurate when I make a payment? Also why can't I setup an auto pay using an American Express Card or at least a Visa card. You are hard to work with in this day of age.
Michael was very helpful. Glad I called!
the monthly debit from the account is more than we agreed on. they say it is due to insurance. in talking with the salesperson, I stressed that we could only afford the amount I was told. I believe this is intentional to fool the customer.
Everything went fast and smooth. Would recommend using them to anyone needing equipment financed.
5 Star - Loretta Troiani has been our contact person for many years financing equipment loans for our law firm with Marlin Business. She has always been helpful, courteous, promptly answered all our questions and provided excellent service. I would highly recommend Loretta and Marlin Business to anyone. Barbara Casale Office Manager Fronzuto Law Group 200 Browertown Road Woodland Park, NJ 07424
Marlin Financial has been a pleasure to work with. The application was easy and the person who assisted us was amazing.
Natalie Stone was extremely helpful and efficient.
Easy way to get financing when the need comes.
MBS Did a great job, Great to work with , everything went very smooth. They are friendly and very professional. I would recommend them to anyone!
It was a very smooth and easy process financing our new waste oil burner. I was at the propane company and it was a hassle just getting propane from this dealer, I called the dealer for the waste oil burner they referred me to Marlen and by the time I was back at my shop I ordered my heater and was approved for the finance of the heater. The time was fifteen minutes in all. I would say this was an excellent experience.
This company takes a very long time to get back to me in regards to questions or concerns. Since the signing of our contract, we've had issues with their response time and also charged a fee that was never discussed in the contract. Then we were charged a late fee because they got our address wrong, when in the contract the address was correct. Luckily they waived the late fee but its just so tedious. Unfortunately, we were not the ones who approved this contract, it was another office.
Great service. I am very happy.
Very easy process. Constant communication and decent competitive rates.
Very unprofessional. 24 hour promise to get an approval is false and the communIcation is awful. I went with a higher rates more well known lender and got approved in 2 days.
Excellent service....took a very short time to obtain funds...Representative I worked with was friendly and very helpful through out the process...Could not have been a better experience....
Was totally satisfied with experience
Everything seemed easy and simple. The I received the invoice, I was charged for Insurance on the equipment. I was not informed that insurance was needed. When I tried to contact via email I did not get a satisfactory response. Since then, I have placed insurance on the equipment, sent the information in with a payment and deducted the insurance payment from the statement. I think a little more communication was needed in regards to this issue.
Great company to deal with. Straight forward & honest. No surprises, everything is clearly communicated up front. Fast approval and funding. Highly recommend. Have used them for equipment leases and working capital for the last 7 years. Kim Cannon has been my rep and is very good at what she does.
Timothy Shane has been great to work with. He even called about an account on his day off. Great service
FAST AND COURTEOUS
By far the worst financing company I’ve ever dealt with.. hands down. The customer Service is awful, just setting up my account and getting the equipment financed was terrible and then they took about 3 weeks to get everything squared away with the equipment manufacturers. I went with the 12 month financing to save some money on “interest.” Payments were set to be $9xx.xx and upon the first payment after the downpayment. And then out of the blue, I get a call saying they messed up and my payment was going to be a little bit more. So I’m not happy at this point already.. First payment comes around and I got charged $1,2xx.xx, almost $300 more for a hidden fee. 2nd month comes around, was not notified a payment was being processed, partly my own fault because the funds were not available, they called me about the situation and got it handled, then she tells me, since there is a late charge, we will now be charging you $1,1xx.xx for the payment. One thing after another...the company is a scam. Will be paying them off and making sure to get my review out there and warn any other companies who will be looking for equipment financing. Company is a joke.
GOOD AND HONEST SERVICE
Absolutely one of the best financial companies that I have ever dealt with. Application was easy, approval was super fast. I highly recommend Marlin Financial.
I have done business with Marlin the service is excellent, I can recommend the service to anyone I know, excellent work if there is more star I would give it to you.
I would recommend this company to all my friends and colleagues
The most efficient lender I have ever worked with. Tammy went above and beyond to help expedite my loan and get through the massive buracracy at Subway.
Tom was great and provided the upmost Customer Service to me!
Loretta Troiani was wonderful to deal with. She communicated with me every step of the way and was always available to answer any questions. I would recommend Marlin to anyone looking for equipment leasing.
Marlin was straight shooter from the beginning, honest, professional, and caring. Any time I had questions/concerns, they responded quickly, and pointed out all the details.
From the initial conversation to funding, our experience was exemplary. Great follow up by the representative. Highly recommend Marlin Funding Stream.
Marlin has always been there for us when we needed to expand our business. Start to finish the process is always smooth and they always make you feel like you and your business is their highest priority.
working as expected
You can trust in hard time! When you don't trust others!
Great job guys
From start to finish your process was stellar! Thank-you for helping a small business feel important and become much more powerful amongst the seemingly endless competition.
I enjoyed my business transaction with Marlin. The contact person was very professional and extremely helpful. I would, without hesitation, recommend Marlin to anyone. Outstanding Service!!!
Simple, perfect timing and very supportive! Kind regards!
Great company to pay online
Our first statement didn't arrive until it was past due and now I have been charged a late fee. I am trying to get customer service to respond to my request to waive the late fee since I received my first invoice late.
great follow up
would not deal with any body eles but Marlin
They were awesome... Super fast, and receptive
I have used Marlin in the past to purchase equipment for my business and was extremely happy with their service. This time I borrowed working capital and was impressed with their service; the speed that the funds were released to me; and the fact that they compared much better to other funding companies that i have used.
The service is second to none. Awesome staff! Would recommend Marlin to anyone looking for a truly professional company.
Jeff and I have been doing business for over 13 years. He is great to deal with from all angles. Also his support staff is great too. I would recommend doing business with Marlin to anyone who needs financing needs.
Great fast friendly service.
I would like to personally thank Bernadette Zhyzneuski for her hard work on setting up 3 equipment loans for my company. She went out of her way to consult me on all of Marlin’s processes. I have already recommended her to another contractor looking to purchase some equipment. Chuck owner FPHS
Very easy company to work with
The Customer Service is horrible. First of all it's impossible to talk to a real human being, you call and leave messages NO RESPONSE. Send an email to customer service it takes at least 72 hours before you get a response. Then they send a response from a email that sends an automatic reply that says it will be 72 hours before they reply. I have been trying to get the MyMarlin account setup so that I can view my invoices for over a month now without satisfaction. JUST HORRIBLE!!! But have a past due bill and they will hunt you down..
Always awesome, have used them many times!
Great service and definitely focused on partnering with customer
We purchased 2 additional licenses and upgraded 3 to Archicad 20. The sales rep was great and we received a quote with a days time. Once we decided to purchase our lease was sent to the wrong associate with in our office. Then once the mistake was noticed it was rerouted and signed plus returned. Then, info was incorrect and needed to be adjusted on the lease. We received the lease through Docusign via email. They requested that a check be made out for advance payment and attached. So we did just that. The finance rep Timothy confirmed he received everything. Two weeks later we were told a late fee ($200+) would be assessed due to our check not being received. It was supposed to be filed in. So we had to fedex a check ($54 overnight) to Timothy. After doing so, we received a statement reflecting a late fee after we were told if we overnighted the check we would not receive a fee. Not a great experience to say the least.
The process is really easy to "lease" but its not really a lease. Theyre not upfront about cost, example: $565 loan processing fee. Rep never metioned about fee and that you cant make extra payments on the loan. Also, if you want to payoff loan early, you have to payoff the whole amount regardless of how long youve had loan.
our phone was stolen and interrupting our service via trunking and we are still paying for it and spectrum it reps have not been any help
Great customer service, great promotions, very fast responses, but too many emails.
Marlin was not only easier to work with than a competitor, but their rates were better! Win-Win!!
I made one call and in one week I had all my requests met with little or no stress. Cathy was not just professional but outright a pleasure to work with. She was detailed but not annoying. She was patient and was respectful even when I messed up. Her team were on task and all knew what was expected at each level. Thanks so much for working with me. I had an equipment financed through Marlin Bank but was not aware of all they offered till I spoke to Cathy Ada
After years of laying out cash to pay for my work computers up front, I decided to lease-purchase this time. Marlin Business was assigned as my financial partner. Because the computer I leased needed some adjustments before delivery, Marlin Business took this into account and waited patiently for my product to be delivered. They adjusted my payment time to reflect this. I have a 2-year lease and am extremely pleased with their service. I'll probably lease from now on.
This company has hidden fees and you will never know about them until they are out of your account. Customer Service is one of the most horrible I have ever dealt with. They do not know the product nor do they care they are just there to answer phone and get off of the phone.
Company is very professional and will help you when needed.
More Than Pleased!! Tim Shane is wonderful!!! He is knowledgeable, helpful, professional, and a great asset to Marlin Business Services.
A very easy and quick approval process. Jim Wall took care of us and we could not be happier.
Great company. I cant wait to work with them again.
Marlin never got details right. I had to repeatedly ask for the same corrections to be made on docs, and they never got it 100% right. Ultimately, I had to manually make basic changes (like location addresses, Tax ID #'s, entity names, etc) prior to executing almost every doc with them. Very frustrating to deal with.
I have done business with Marlin on several occasions. I have found every person I've encountered to be upfront, courteous and genuinely caring about my business. We are very small (no employees just family owned and operated) and we have never felt like we didn't matter. From my sales rep Jennifer Grisolia to the the different account managers I've worked with the past 2 years (Angela D and Annette Hawkins) I get top notch service. These ladies have repeatedly gone above and beyond for my company. I think if more folks took the time to share the good that is Marlin, their rating would be much higher. However we are a society who are rarely as fast to recognize the good as we are the disappointments. If you are considering Marlin for your business financing needs, I give them 2 enthusiastic thumbs up! I can't speak as to why my experience was so different then some of the reviews, I can only tell you I will use them again should the need arise without hesitation based on the level of service I have received and continue to receive.
We have been dealing with Marlin Leasing for many years and have always been very satisfied each and every time. Loretta Troiani is absolutely amazing to work with and always very helpful and willing to go above and beyond for the customer. She makes the entire process so easy. Thank you, Karen Dunn (owner)
Had a great experience dealing with Marlin Business. Timothy Shane was very helpful explaining my options in full detail.
Wonderful experience as usual. Jeff works hard for us to ensure we get what we need in a timely manner. Much easier process than working with a traditional bank.
Very efficient and competitive rates.
Been working with Merlin business banking for years can't say enough good things about them!!!!
Marlin has been assisting us with our business equipment needs for years. They have always treated us well, given us fair rates and responded quickly. We would highly recommend them.
Discouraging service! Horrible customer service, terrible product. Better stay with Ecolab !
MARLIN WAS VERY HELPFUL IN FINANCING OUR CURRENT NEEDS THANKS FOR YOUR HELP
Very quick at getting my first loan approved for new commercial truck. I called them a year later for another equipment loan and they called me back less than 30 minutes later with approval. Very satisfied and would recommend Marlin to anyone looking for a loan.
Really enjoy working with you on all my financing for the tool expose. Thank you
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