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Homebridge Online Loan Reviews

Company Name: Homebridge
Email: [email protected]
Phone: 888-266-4930
Overall average rating of 4.7 out of 5, and the percentage of positive recommendations 86 %
Greg Walker and his team were always helpful and polite. Greg would give me both scenarios on what can occur while building our home and he was typically 99% correct on his estimates. I would recommend Greg Walker and his team to anyone looking for a mortgage.
The HomeBridge representatives with whom we dealt were pleasant, efficient, competent professionals. Too bad they don't work for a better company. After stating, verbally and in writing, that it expected to continue to own and service our note, HomeBridge sold the note and we were stuck with a new servicer (one with very bad consumer reviews) before the first payment. (But not before we had gone through the process of signing up for auto-pay, etc. on the HomeBridge web site.) So, the statement in the HomeBridge email soliciting this review--"We are excited to be your Partner for your Path Ahead" is truly ironic. We could never recommend a company that so casually misleads its customers.
Joe and his whole team were fantastic to work with and I can't say enough good things about them to my family & friends! I was introduced to Joe via my realtor and they were like the dream team! I wouldn't want to work with anyone else in the future. Joe was extremely knowledgeable and responsive with any questions I had throughout the process. He made house-buying stress free and easy! It was a true pleasure to work with Joe! :)
Second time using Home Bridge. Love working with Bill and Janene McGowan. We trust them.
The quoted and LOCKED rate was changed at the last minute. So close to close in fact, that it was too late to use another lender with a better rate. And close was pushed back by a week despite all efforts and calls and emails to ensure all needed documentation was submitted on time.
Jamie and his team made my experience with homebridge as easy as possible. Thank you so much.
Nothing but issues from day 1. I have been provided so many wrong answers or conflicting answers to questions when I call. I have absolutely resorted to email that way I have documentation. Something here also is if I do send an email asking legit important questions they can't even answe all the questions. So when you reply asking again about the question they didn't answer they're like we need 24-48 hours to respond to your emails. Well if they would have just answered it in the first email there wouldn't be issues. I don't know if they have temps working for them that don't really know what they're doing or what but it has become increasingly unbearable and I have been with them for almost two and a half years. They have said they have not received emails that have said they have not received documentation when I clearly have record that all this was sent They also harassed me when I applied for the FEMA forbearance. I have also resorted to CCing a family member to prove to harassment and lack of documentation on their behalf so I have proof that it's not just me. I can't even look at my loan online. They've made charges on my account that they said would not be charged and when I complained about it I finally get a statement showing it's all been credited whereas if I didn't complain it probably would have been left on my account. It's come to a point that I'm under a lot of emotional distress and aggravation over this. I could never imagine me being this way at work. I take pride in my job but that is obviously not the case at this company. To loise so much information and documentation and not know how to answer simple questions.
Marry beth was wonderful always available for questions ,i would use them again in the future
Very efficient with knowledge of the process. Kept us informed on all the steps during the process. Joe, our first contact representative with HomeBridge was a pleasure to work with and made the application flow smoothly. The back office lender, Kim, was great keeping me up to date answered all my questions. We definitely would recommend HomeBridge!!
Very happy with the service and assistance I got. Patrick Arledge was our sales manager. He and his team were very easy to work with and guided us through every stage of home loan process. The application process was detailed, and still simple to complete. Regular updates, follow ups and communications made the whole experience very streamlined. Content with the overall experience, and our sincere thanks to Patrick, his team and HomeBridge.
This is the second time I have worked with Adam Backes ..First with the 203 K mortgage process for the purchase of my home, and second with the refinance. Adam made the process very easy and kept me informed on the progress every step of the way. He is a top notch Loan Originator, very knowledgable and very professional . I would not hesitate to call him again in the future. I tell anyone who will listen about my positive experience!!! Thank you again ADAM!!
Hassel free experience. Everyone helped my wife and I during our home buying process. Great communication and answers if we had them. I would us them again and recommended them to anyone who is looking for a home purchase.
Never have I ever had a lender waste my time and money like HomeBridge. As a Landlord and Real Estate Investor I've had many dealings with other lenders but this was my worst experience by far. You guys dropped my refinance because you didn't like the appraisal. This was your appraiser that you ordered and I paid for it and worked on this deal for about two months with you guys! I understand you have the right to reject appraisals as you see fit but another appraisal could have been ordered or a lesser a loan amount could of been suggested although this loan was already at a 70% LTV. There were other options and this isn't how you do business.
Nancy sexton is awesome and makes it easy!
Mr. Colando was very instrumental in helping my husband and I through this refinancing process. Every thing went smooth and he kept us informed all the way to the end. Even when we closed. Thank you Micheal.
Kyle was great through the whole process! He was on top of emails, quickly responding even on the weekends. He kept me at ease of mind through the whole process. Jessica was also great helping out.
Had an excellent experience from start to finish
From start to finish, the whole process of getting this mortgage was great! We had a few issues to work out, but Chris and his team did an excellent job guiding us through it all. Always patient and kind to our many questions, I feel we got a great deal on the purchase of our new home!!
My HomeBridge consultant contacted me through a referral from Zillow,-at a moment when I needed mortgage support where time was of the essence. After submitting my info on-line, Terri contacted me within 20 minutes, and scheduled a meeting with me that same evening,-after hours on a Friday! She was specific about what documentation I needed to bring, was prepared with all my options, and had me leave her office armed with my pre-approval letters for the fierce bidding war that lay ahead. Not only that, but also got me on the road to saving a great deal of money on another investment property I wasn't aware I could refinance!!! This type of action greatly contributed to my ability to secure my dream home, so once I had a contract on the house, the Homebridge team got to work and set the wheels in motion to close on both transactions. While there were moments of stress,-they rightly assured me everything would be ok, and they were right! I would gladly recommend HomeBridge!!!
Outstanding experience! John Baldino, Korey Murano, and the entire Homebridge team consistently under promised and over delivered, helping my family turn our financial situation around. Consummate professionals from start to finish!
We chose homebridge because compared to other companies, their staff is more experienced and efficient. Rafael Latimer was so knowledgeable, and he always gave a quick response to any questions we had. He was available even by cell phone! He provided the highest quality customer service and prepared us fully for what we could encounter. Our loan was more complicated than average because we were doing a Homestyle renovation loan for our purchase. The homebridge team especially Rafael and Evan Stiegler, the project coordinator, were prompt and professional. This is the best buying experience we’ve ever had even though all mortgage processes are stressful and unpredictable, it couldn’t have gone smoother anywhere else. We are glad we chose Homebridge.
Great customer service, fast response extremely knowledge and helpful. The closing of our new home went so smoothly and was a great experience. Would highly recommend to anyone!
The whole team was friendly and efficient. In my next home purchase, I will use them again.
Pablo Estrada and his team were awesome! True professionals who genuinely care about the customer, they answered any and all my questions which made things a breeze! Would highly recommend!
Great service. Eduardo alcala really helped us out alot. Definitely look forward to working with home bridge again.
Everything went very smoothly from beginning to end. Pam was our loan officer and was always available to answer our questions and provide updates on the process. We especially liked having the ability to sign documents electronically from the comfort of home instead of having to drive through traffic to an office across town. Everyone we dealt with was professional and courteous and made us feel like our mortgage was important to each of them. Excellent experience!!
Very unprofessional, unorganized, incorrect numbers on paperwork, we had to catch their mistakes and get them fixed. Then after everything was finally correct we signed our documents, and they lost pages of our original signed documents! We're over a month out and still don't have deed and recorded county documents. Poor experience all the way around. All we can say is "BEWARE'
The process, from start to finish, was explained clearly and my refinance was expedited efficiently and swiftly. I was warned my another company that it would be a long drawn out process so despite being leary I took a chance and was pleasantly surprised and impressed by the streamlined process.
I went through the Costco program to find a mortgage lender and Homebridge was one of the selections. I wish rates you see on the Costco screen where closer that what you actually would obtain on your loan. My credit score was in the excellent range should have earned me the rate on the screen. I felt like it was bait and switch. The loan person I was hooked up was very response and talked me through the process along with why I was refinancing. I was able to consolidate multiple loans and substantially lower the number of years on my current mortgage. The rates had dropped due to Brexit and I kept asking if my rate would be affected, was locked or impacted but never got a straight answer if I could lower it. Their two systems don't talk so I would often provide information only to get a nasty gram stating I needed to turn something in or my loan rate was locked and floating. This last one totally freaked me out and upset me because the rates were lower only to be told I was actually "locked" in. However, the system kept sending me the rate lock form stating I needed to sign it. However, the firm did meet my ultimate goal but took longer than I would have liked. Next time, I will probably shop local credit unions versus going through the Costco program. It is not worth the alleged fees I was going to save.
From start to finish the HomeBridge team was very helpful, expedient and more than willing to answer any questions I had during and even after the purchase of our new home was complete. I would definitely recommend their expert services, and already have, to anyone needing mortgage assistance. Keep up the good work!
Ed Mayor and his team where so patient and encouraging and probably did way more then they where hired to do! Wouldn't trust anyone else to walk me through the journey of not only buying a house that was a total rehab, but turning dreams into reality. Thank you really isn't adequate to express my gratitude, but thank-you thank-you thank-you!
The Homebridge team was amazing to work with. The level of communication and help throughout the entire process was excellent. Many people told me that this process was not going to be easy and it definitely had its challenges. Had Michelle Yates not been as accessible and patient as she was I wouldn’t have been able to get through this process. I am truly grateful for Amy especially when my loan type had to change a week before closing. She kept me calm, assured me everything would work and my closing date would not get pushed out and it didn’t. The underwriting process was super tedious! I am sure many people don’t have great things to say about that process and all the documentation required. I will say this, it was A LOT of work but June Sheets was very organized and thorough. She answered my questions and was very patient. Getting to the end of that process was a sigh of relief but I am glad I had these three ladies to help me through everything! I would definitely recommend them and use them for future mortgage needs.
Corbin is a super solid loan officer and he's always willing to go above and beyond to earn business and be of service. I would recommend him any day of the week to service your loan or help you with your home buying experience! Thank you Corbin for being a honest, and a integrity driven individual. Regards, Joey Vasquez
We definitely recommend Homebridge.
It's was a great experience working with Jackson Robert... He was always send me updates and ensured we had a smooth transaction....
Loved dealing with this company. Everyone was very helpful. Stephen and Lupe were fantastic. They were very patient with all of my questions and always took the time to explain every aspect of the process.
I wanted to do a refinancing of my house and once the operater put me on to that department I was surprised as to how quickly I got a response from them and within afew weeks I did my closing. I would recommend anyone to do business with the Homebridge family ,they are the best.
It was a great pleasure dealing with Janet Vitabile. She guided us through the mortgage process with great knowledge and allayed all our "fears" of such a big step in our lives.
Russell Dobbs and his team were so helpful during the process of buying our new home. They were readily available and could promptly answer any questions. Courteous and friendly!
While the customer service ideals seem to be a part of the culture of this HomeBridge branch, the lack of competency & overall poor follow-up is a major factor in why I would absolutely NEVER use this team again, or recommend them to others. How they were approved as one of Costco's preferred lenders baffles me, other than they probably low-balled the stated closing costs for the contract. Costco will also be getting a cc. on this review for their future reference. From the first dialogue with the original loan officer, (April 12, 2016) I was quite clear about the closing expectations/needs & was promised the world...with little delivery. Upon being pre-approved & initially given a 4.5 % commitment from HomeBridge, when pressed several times for a rate lock form, I was finally informed days later that there was a “minor formula mistake” & the rate would jump to 4.75%. I was also told that there would be needed an added fee for "expedited appraisal" services in order to meet the closing deadline that was established from day 1. At this time I was also informed that my request to NOT have escrow would need to include a waiver fee even though my credit clearly was reviewed & approved previous to this (the fee was eventually waived by HomeBridge after several conversations with HomeBridge upper management. When pressed for clarifications from the LO, he became defensive & a bit gamey. When asked for supervisor’s involvement & service recovery on this account, it took several calls/emails to Costco before anyone directly from HomeBridge contacted me. There was throughout the underwriting process poor collaboration with other involved parties i.e. back & forth with insurance company for paperwork, etc. This also eventually caused us to push back the closing date for 2 weeks. I was required to micro-manage much of the details to keep the timeline on track. Two senior branch management leaders were responsive & attempted as best they could to get my loan account back on track, however when all was said & done, I was not able to close until weeks after the date established in the initial contract. The closing did finally occur on September 29, 2016…171 days after initial outreach to them for pre-approval). There were also back n forth issues between the HomeBridge assigned “Closer” & the title company. While HomeBridge website boasts the best reviews & customer service standards, when all is said & done the competency in ultimately delivering the services they commit to is as important in earning customers business as service excellence standards. Not sure if it’s the volume of business they currently have or lack of proper training with their line staff. I’d highly recommend for HomeBridge to focus much more on the walk than on the talk. Buyer Beware!!!
HomeBridge has transferred my loan to another company for the fourth time in 12-months, it keeps going back and forth. Each time the payments get all hosed-up between the old and new company. This is my FIRST and LAST time I ever deal with this company.
HomeBridge was there every step of the way to our Home purchase. We feel safe and secure with our HomeBridge loan.
I'm very grateful for home Bridge Financial and Keith Cooper he is the best! Thank all of you!
What an unbelievable experience buying a home through HomeBridge. Detailed information and they are there every little step of the way. John McKelvey was my agent and I couldn't ask for anything more. I would refer him to any one of my friends who are thinking about buying a home.
Quick and knowledgeable service!
Silvia and Mario Gonzalez are awesome! Great products, great rates, amazing service.
Great experience with an excellent team who worked to make our experience a great one
The associates we were blessed to have work with us ate absolutely outstanding people. I would recommend homebridge and the associates to everyone. Thank you.
The process was easy from start to finish. Great communication throughout the escrow. You guys are the best!
From start to finish. We had no problems in securing our home loan from Homebridge. We got the home of our dreams thanks to entire staff at Homebridge Financial Services.
The process of securing the loan and team overall was great. However, I do feel that we were not told the truth when it comes to HomeBridge's policy of selling loans after closing. We specifically asked about this process and were told this was not something that HomeBridge did and they would indeed be the owner. Yet, within 30 days of closing we were sent a letter explaining the loan had been sold to Cenlar much to our disappointment. We researched Cenlar on-line and they have a less than acceptable star rating in addition to multiple reviews that are awful. I am hoping for the best but I am not pleased with the way this turned out and am not sure that I would use you again because of this which is unfortunate because your team was great.
The service and paperwork is terrible (considering is 2019). I do not recommend this service. Lots of people email you but at the moment that you need questions to answer, people on the mail say "happy to receive your call" but then the"y treat you with disrespect. They do not provide with the correct quote and try to take every penny you can possibly have, especially when they are waiting for the rate of the mortgage. Thus was a terrible service, in summary I do not recommend it. They do not know how to handle costumers or even provide cordial greetings.
Everyone that I work with on my loan was very helpful and went out of their way to help the process go smoothly
Very responsive and easily accessible to phone. Very personal service by Michael Colando. This was a VA loan. I have referred friends and family members to HomeBridge and Michael specifically. Closed on-time.
We hit some unexpected 'bumps' along this process & thought it would not happen for us - but it finally all worked out. Appreciated the efforts of all who made this happen.
They were honest and explained exactly what would happen honestly couldn't ask for better was very satisfied with the help.
Very knowledgeable and friendly staff. Very easy transaction.
My team worked tirelessly to get the desired outcome.
Julie was very helpful and responsive, very knowledgeable of the total process and everyone was great to work with.
Smooth and efficient.... felt very welcome and appreciated.
From start to finish my HomeBridge team was fantastic! They answered every question, email and text quicker than I could have imagined. Without their help I would not be a homeowner today.
I've had a great experience with the people I've worked with and the service has been just perfect. No problems. No issues.
Awesome experience. Homebridge made this process so easy and pleasant. I am a first time home buyer and Homebridge answered all my questions and walked me through each step of the process. I highly recommend Homebridge and Jeff Covin to home buyers of all ages. I just can't say enough good things about my experience with Homebridge.
Seamless, professional and friendly.
Ruben was the consummate professional. He made it possible for me to rest easy, knowing that he was looking out for my best interest. I appreciated his going the extra mile, keeping me constantly informed and most importantly, his positive, friendly attitude.
I truly enjoyed working with Brian and Billy, they we're extremely helpful and attentive. They made me feel like I was their only client.
It was a very satisfactory experienced, the support given to us in financing our new condo was exceptional, I will recommend this company to my family and friends
Greg and his team are very professional and knowledgeable.
Very good response time and communication. Process went smoothly and we were successful.
HomeBridge was so easy to work with for our mortgage. Both Kevin McGrath and Kelly Bellinger were true professionals helping us to secure our first mortgage. My wife and I had many questions, as we were first time home buyers and had a very unique situation. Kevin and Kelly both were patient and answered everything we asked. I would recommend HomeBridge to anyone who needs a mortgage.
Already have recommended a few people! Very happy with the help I received from homebridge.
Joe Vieira was very honest and professional from day one and continued throughout the entire process even though some complications arises. I would definitely recommend this company to anyone.
Complete thorough process, great local office assistance!!!
I worked with Ian Carnochan on a transaction we just recently closed on and i can honestly say it was successful because Ian and his team were precise, communicative, and professional ! I will definitely be sending more referrals his way ! Thank you Mr. Carnochan for working efficiently and closing escrow in a timely manner. Looking forward to work with you again in the near future !
Best lender I've used
I dealt with Victoria Magee, she answered any and all questions I had. My re-finance was done in about six weeks, I would recommend Home-Bridge to any one needing this service.
I had great service from David Orr and the Homebridge team. They worked hard to find a mortgage that fit our particular circumstances when other mortgage brokers just said no.
Well I live in SA. Tx . I dealt w this woman that first, checked my credit w my authorization and we were not rdy. To proceed.. Next month on March this year she contacted me, and we started working on my refinance again, but I’m any moment she advised me nor asked for my authorization to recheck my credit! Well to my surprise by April, I had already 3 hard enquiers from HOMEBRIDGE!! One was even only 7 days away from first one!! I confronted her about it, and her response was, “ Don’t Worry they won’t affect u At all, they go away right away” which I beleived... Now my scores went down, I tried to get a credit card and I received a letter of denial that reads” You have too many hard enquiers”
Everyone that I worked with at Homebridge were very caring, courteous, and helpful. They made sure that I had every i dotted and t crossed. While I was going through my closing, I was also separating from my husband. I had no clue what needed to be done to secure my house, but they did. They went as far as drawing up legal papers and filing them for me. They were all amazing and I would recommend Hombridge to anyone looking to purchase their new home.
I am very pleased to work with HomeBridge experts. They are fast, reliable and can give professional advice based on my financial situation.
Chris and Scott took care of all my questions throughout the process. I always knew what was going on.
Great experience. Will use for future needs.
Joshua Heape was wonderful to work with he was allway more then happy to answer all the many questions I asked.
From day one Rafael was on top of it. He is timely, efficient and ALWAYS responds quickly.
I was a first time home buyer. The team at Homebridge made the experience very comfortable, and were available to answer my MANY questions at all hours of the day and night. I will definitely recommend Homebridge to anyone I know who is looking to buy a home, and I will not hesitate to use Homebridge again myself in the future.
Got the job done. Wish things would have been explained a little better but end result was great!
Buying or selling a home does NOT have to be stressful! Nate is definitely an asset to HomeBridge. He is prompt, professional, and knowledgeable of the entire process. Buying or selling a home, I highly recommend HomeBridge and ask for Nate! It will be the best decision you’ve ever made.
Helpful broker with great local reputation; he stuck with us from start to finish and gave us honest advice made a positive difference. Broker is backed by an expert team that was communicative and timely with all requests and feedback.
Great communication and teamwork amongst all stages of the mortgage process.
My wife and I are extremely pleased with our experience with your company. From our fantastic realtor Kathy, who found us the perfect home, to the ease in which our loan was processd. New regulations make it pretty tough these days, but you made it very pleasant and we thank you.
My family and I just purchased our first home in Hawaii, and going in we didn't understand anything about the mortgage process relative to Hawaii laws. Preston Sims was so knowledgeable and attentive, and made us feel comfortable and more educated. Everything went smoothly, and he found us the lowest possible interest rate. We couldn't have asked for a better experience. HomeBridge made us feel like we were one of their top clients, and we really appreciate everything they did for us. They had amazing communication and were excellent in explaining all the unknowns to us. I would recommend Preston to anyone in the market for a great and trustworthy lending agent.
I was guided and supported through my entire loan application all the way to my closing. Every step of the way with My local contact all the way through a loan officer and the closing agent, I was given the utmost respect, patience and encouragement. Through a harried process I felt secure with every representative of Homebridge, I highly recommend them to anyone I k now looking to purchase a home.
She really help me with my loan. She was very opened if you had any question about how to go about FHA and USDA. If you had any problem understanding she always answer the phone. She made is seem easy and understandable. Me and my family thank you so much for taking the time and help us.
Brad did such an amazing job of helping our family purchase our home. I was very nervous about going through the process but Brad explained everything so well and was always available to answer questions or help us in anyway possible. I was blown away with Brads professionalism, knowledge and fun nature which made the whole process of buying our house such a joy! We gained a new friend!
I like working with the Brian Minkow Team at Homebridge. They have serviced my clients and my own home purchase. I will continue to recommend them to new clients.
Courteous, expedient and informative call about my account just now. Priscilla was a welcome breath of fresh air as I was able to get all of my queries addressed with her professional yet personable demeanor over the phone. The subsequent emails from the right departments addressing my issues were proof of Homebridge's dedication to addressing customer needs. Thanks for the expediency.
They were great to work with. Helped explain the process and were up front honest.
Every single person we worked with at homebridge was amazing. Super responsive, thorough, and efficient. They made the homebuying process a breeze!
joe rodolfy was great
The online process was easy and if I had a question the agent we dealt with was very helpful. We got regular e-mail updating us on the next process and what forms we needed to completed on-line. The closing went well, as the person came to our home at a time convenient for us. It was fast and we received a check the following week.
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