Sunday 2nd of September 2018 09:45:45 PM
I have dealt with other companies in the past and I've had way better experience than with Finova. Every year, I take a small loan out against my one vehicle so I can do my Christmas shopping and then I pay it back with my income tax when it comes in. It's not a big amount and not a big deal 'cause I don't take anything out more than $600 which covers my Christmas expenses and by March it's paid off.I tried Finova this year because I was in a hurry. Most places make you bring the vehicle in to check them out and I didn't have the time. Finova made me take a bazillion pictures of everything and fill out a bazillion papers. I get that but it was a little over zealous because why do I have to take a picture of me in front of my vehicle. Also, they text me back about papers that I missed or that I have to PDF and I also mailed the title. It was like a two-hour process just to get the application and the pictures out.Once I sent all my information they're supposed to call me back in about an hour or two and make sure that the loan goes through. Everything was approved but I ended up having to take the day off of work because they didn't get a hold of me for hours. When I called them back, the funds weren't released yet and after I talked to the guy, it took them two seconds to release it. I was a little upset about that but it was no big deal and I can use that day to Christmas shop.Then, they told me that I was gonna get some card in the mail. I know they told me this 'cause I asked about payment. I can go down to Chase Bank and pay it through the card to them. When I finally got my first text message saying that I have a payment due, it said I can go down to any place. They said it was not gonna cost me anything extra to make a payment but now, I got to pay for money order. I had to go down to Walmart, make the $125 payment and have it sent. Then, I got a note saying that I didn't so I sent them a copy of the payment and got their confirmation that they got it. I asked them the payoff at that point and they said that I still owe $680. So I'm gonna have to make another payment and then once my income tax comes, I'll pay them up.But the thing is $40 of the $125 is going towards loan and they are pocketing the rest. Now I understand everybody has to have their cut but that's more than half. That's almost the full amount so if I had known this I would have gone down. 'Cause I've done this before and they took it big but I have never been so disappointed. Also, every time I have to make a payment I have to go down somewhere where before, I just go on the phone and make a payment, and then for them to tell me that they didn't see certain things. It's almost to the point that nowadays, like how every company put you on record, you also need to put them on record.I don't like badmouth. I work as a server and I get crap all day long like good and bad stuff. But at the end of the day as long as you know you feel good about how you perform that's what should matter. I don't know how Finova at the end of the day feels good about themselves when they take $125 from somebody and literally $40 of that goes towards the payment and they pocket the rest. Then, when I ask about my title, which I assumed that when I paid the loan off they would mail back and I could go and get a new one and they'll sign the back like I do, they tell me that they don't send me anything once I'm paid off. It takes up to seven days for them to release things and when they do, I have to go down the DMV and tell them.But they weren't going to send me something like an email saying that the loan's paid off and the title is released and I'm not gonna go down to the DMV and spend all day there with nothing. It sounds a little sketchy to me. I told them that they rip people off and that's uncool. People borrow a lot against their vehicles because they're dire straight. I do it just to bump my Christmas but it's still a pain in the butt.That's how I do it every year. I take the $600 out, my payments are $75, $50 of it goes towards the payment and $25 they keep every month until it's paid off. But now I got to make another payment to them and my income tax comes in days too late. My payoff is still gonna be almost $700. They've pocketed $250 on a $600 loan. Where did $250 in payments go and I still owe almost $700 when I borrowed $600? Also, you never talk to one person. Every time I call, they bounce you around from person to person. Usually, it's a guy and then it's a female that gets back with me and then another guy will call me and I don't even know what to say anymore. I'm not happy with them at all. I will never recommend them to anybody ever, I would lose a friend if I did. It was awful and never again.