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Cash Factory USA Online Loan Reviews

Company Name: Cash Factory USA
Email: [email protected]
Phone: 855-374-5626
Five Stars: 284
Four Stars: 43
Three Stars: 11
Two Stars: 3
One Star: 7
4.7 
Overall average rating of 4.7 out of 5, and the percentage of positive recommendations 82 %
Cash Factory is needed for people to help them over the hump between paydays. It’s an assistance.
There great.
Great customer service and very helpful.
Very good company quick responce and decision I would rescomend them to anybody.
you are the best company I wish in the future I can get more money and work with you. God bless you
My honest opinion is the customer service was a bit disappointing. Due to the fact their were three different people asking for my signature. For the same contract. I thought perhaps they were testing me. In any case, finally the funds did get deposited. Thanks.
Great customer service, always on-time with funds. They will answer your questions and assist you with problems or issues, and will work with you if you need extra time. Just wish you guys had a better, more user-friendly website. Something similar to check into cash, or Advance America.
Very trusting and Cash Factory USA has always bee there for my needs. Quick and easy and I would defiantly refer this company.
the only thing I do not like are all the 'reminder phone calls' the week the loan is due. Too excessive
Keep up the good work ty.
Quick and easy. Very pleasant staff.
Always have taken good care of me.
easy to get a loan and good customer service.
Helpful fast and friendly
Very helpful. Quick service.
Fast, friendly people. I got the money I needed that day with no problems at all. Very courteous and helpful.
They are very friendly and have amazing customer service!
Cash factory is always been wonderful!! I have used them several times, and the process has always been so quick and easy.
I always have a positive experience with Cash Factory and they even do follow-up calls to make sure that you received your loan as scheduled!! Not many others do that. Thank You Cash Factory.
I would recommend this company to friends and family
Always have a great speedy response. And everyone is very pleasant.
I have enjoyed my relationship with Cash Factory all my interactions have been professional and courteous. I will continue utilizing your service if I need short term assistance. Thank you, Anthony Wilson
Money was there overnight. Great customer service, highly recommend!!
I like cash factory because they helped me when no one else would
My experience with Cash Factory USA has been great! The company is very professional, with excellent customer service! I would definitely reccomend them for your loan needs!
Thay are always pleasant and helpful
They have came in handy when I needed it and gave great customer service
The first time using cash Factory USA went off without a hitch... everything was wonderful expedient and courteous. However, the second time applying for a loan on the 5th of May, I started the process and the funds were not available until the 8th... all while blaming my bank. So I contacted my bank for information on ACH process and what I found out is ACH is like placing cash in your account the funds are available immediately. That's causing me to call back cashfactory to question them on why it was taking so long after paperwork was done in a timely manner and fashion what I was told by Supervisor was that you're unhappy cancel it and go find some somewhere else. That was not customer service at all there was no let me find out we're communicating broke down that there was no I'm sorry for your inconvenience there was no help. Long story short the monetary funds were not available until May 8th at 7 a.m. on the 5th. Somewhere between the 5th at 7 a.m. and 1:45 a.m. on the 8th the lines of communication broke down with no apologies know anything and the funds were asked for to attend the doctor's appointment I am a leukemia patient as well as a lupus patient the funds were not just to have cash in my pocket but to receive medical attention of an issue I was having. At the end of the day AC H's are like cash when deposited into your account directly by using your bank account number it is available immediately it is not true that AC H's are held by your banking institution that is the push the ball off on someone else. In this instance I wish they would be more honest with the people instead of coming up with smart remarks and not handling your business or customers properly.
Great customer service and easy to deal with. Hassel free
They are a great company that works with you. I been getting loans from them off and on for a year or so and they really help. I wish they had more discount for return customers, but other than that i cant complain.
you guys make it way easy to get some cash, when you are in a pinch ! the working man/woman, should not have to pull teeth to get a helping hand!
Great communication and very helpful setting up payments!
Cash Factory is the best company of its type. They don't put you through the rigorous requirements other loan companies demand.
Dry helpful and quick staff. Answered all questions and always did so with courtesy.
Honestly, most honest group of associates ever in the game, scam, reality of payday loans. Thank you all for being human!!
Has been great!
They are right on time when you need money
Cash Factory USA gave me the best experience and I truly thank them for being there! Not only do they pay more with payday loans, and give flat rates for borrowing the money, they also gave me a choice on whether i wanted to pay it back with my 1st or 2nd check. You really cannot go wrong. No other company has matched them.
I just wanted to say thank you very much much for being there in my time of need. No hassle or any problems.
Very quick and friendly
They are experienced, helpful and quickly handle the transaction.
Awesome good staff.
It was a great process
Great service great attitude
I don’t like to be lied to
They helps in time of need
Great customer service..easy process for getting funds quickly..
Always there when I need them and it's not ridiculous interest on it either!!!
Always courteous and prompt. Have been a repeat customer several times.
5 stars they are great on service very nice people with customer... and they are therr when ypu must need them.
Easy to get a Loan with and worked with me to ensure I got my bills paid.
I had to call on three different occasions after signing the edocs online and after talking to cs reps. I finally received the funds I asked for FIVE days later which was too late anyway. I needed them specifically for the following day I after I applied for the loan. I’ve been using them for 2 years and never had any problems before this. One hiccup, sure, that’s ok. But this was ridiculous and it put me in a bind.
Absolutely great place to borrow from! Payback is super quick and they are reasonable!! My top favorite place to borrow from!
Stephanie is amazing; she always makes the process so quick and painless. She takes the anxiety out of the payday loan process, and she is an asset to the Company. Thank you for everything, Stephanie!
Had me jumping threw hoops, first I'm told to screenshot payott went threw, than they want a screenshot of balance than they said needed bank statememt
Excellent service, agents very helpful when needed I really recommend Cash Factory USA
Great experience and good customer service
I was approved very fast with no problems and funds was fast
Life saving for me! Never had a problem getting exactly what I needed!
I wouls recommend Cash factory to my friends and family. I honestly believe
You're always there when I need you and without the runaround. There's nothing worse then being handed down from one lender to another to another. At least with cash Factory I know I'm going to get my loan with no hassles. And the money is going to be in my account the very next morning when I need it. Thank you cash Factory.
Fast and easy access to funds.
Always there when ya need them!
Good and fast help for cash thank you
Easy process and great people to work with
The representative was very sweet, understanding and helpful. I always feel a little embarrassed when I mis-manage my money and need money but she didn't make me feel bad at all and answered all my questions.
Customer Service are Polite attentive to your services payday loans only Reminders when payments are due
They were able to send funds I needed and able to work with if any extensions.
Cash Factory makes getting approved for a loan easy and quick! I was approved for a loan on a Saturday and my money was deposited into my account on Monday!
They took a chance on me. I am grateful but the loan amount wasnt enough
Got A total of two loans from them but yet my loan price has not went up i pay my loans off the same day that they are due FULL but yet I cant even get at least a $300 to $400 loan... went else where got approved for $500 they charge you so much just to take your loan up $20.00
Very friendly people and very professional. They don’t take long for them to let you know
Customer service is always a plus! To start the loan procrss is pretty easy! The only down fall is they DON'T do same day loans!! If you need money that day you won't get it! You won't see the money in your account until 2 days later.
Easy company to work with, and make sure you understand everything before you sign.
Always fast and professional!
Customer service is great. Loan processing time is quick. Only wish they would lower their interest rate for repeat customers in good standing.
Hi, I had a loan within five minutes and customer service was a vision for wanting to have a trusted corporation with experienced young women. thanks CASH FACTORY Happy Holiday be safe Your Friend
Fast and easy! As a returning customer i don't like having to talk on the phone for so long, its hard with 4 kids. So i wish returning customers could opt out of that part. Otherwise spot on, best service
Awesome!! My first choice always
The folks at Cash Factory gave always been courteous and helpful at all times especially when it is hard for me to hear them as I am hearing impaired. A great company for sure.
The Online feature is great and easy to follow plus they have excellent customer service for assistance!
Customer services are always pleasant when I call.
Easy & fast! Support was always friendly and helpful!
Great service and fast response! Payday loans are helpful in a pinch, and Cash Factory made it easy. Thanks for the help!
I was under the impression that after I got the courtesy loan of $100.00 that I would be able to apply for a larger loan with my proof of my direct deposit. I was then told that I could only get $150 after I paid of the loan of $125.00. I was not pleased with the service and I would not recommend them.
Good customer service and quick process
Always friendly, always willing to work with you.
Service is fast and easy!
Helpful and faster
Everyone is so helpful and nice.
Thank you so much for helping me out. And they have great customer service. I will keep recommending Cash Factory USA to my friends & family.
I had asked a refinance and the lady was rude about it
Took over 50 minutes to do loan. Rude customer service. And worker had to redo things on her computer more than 3 times because she messed up. Manager never stepped in to help co worker and I was the only one in the store. Previous times have been great.
Cash Factory was amazing. They worked fast, and their rate is very reasonable for this type of emergency loan. Thank you.
Representatives need a more "Human Approach "Representatives sound cloned, programmed, word for word.
Good loan company that helps people and have well informed people working for them that can help can help you out with your needs. I am happy with their service, I highly recommend this company
It has been a very easy and quick process thanks cash factory.
My experience has been wonderful. Their website is easy to manage and they are very efficient.
I received very friendly and helpful service. Thanks so much for your help
Love that your always there for me it’s easy and quick.
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