Overall average rating of 4.7 out of 5, and the percentage of positive recommendations 82 %
Wednesday 13th of June 2018 12:53:27 PM
Cash Factory is needed for people to help them over the hump between paydays. It’s an assistance.
Sunday 25th of November 2018 12:29:07 PM
Sunday 12th of November 2017 06:01:46 PM
Great customer service and very helpful.
Monday 3rd of April 2017 10:07:25 AM
Very good company quick responce and decision I would rescomend them to anybody.
Friday 20th of January 2017 09:35:05 AM
you are the best company I wish in the future I can get more money and work with you. God bless you
Sunday 30th of December 2018 07:40:26 PM
My honest opinion is the customer service was a bit disappointing. Due to the fact their were three different people asking for my signature. For the same contract. I thought perhaps they were testing me. In any case, finally the funds did get deposited. Thanks.
Wednesday 4th of October 2017 05:42:22 AM
Great customer service, always on-time with funds. They will answer your questions and assist you with problems or issues, and will work with you if you need extra time. Just wish you guys had a better, more user-friendly website. Something similar to check into cash, or Advance America.
Friday 28th of July 2017 12:43:48 AM
Very trusting and Cash Factory USA has always bee there for my needs. Quick and easy and I would defiantly refer this company.
Friday 13th of January 2017 12:03:43 PM
the only thing I do not like are all the 'reminder phone calls' the week the loan is due. Too excessive
Friday 28th of October 2016 06:01:37 PM
Keep up the good work ty.
Saturday 1st of October 2016 12:50:19 PM
Quick and easy. Very pleasant staff.
Wednesday 26th of July 2017 01:15:26 AM
Always have taken good care of me.
Friday 22nd of July 2016 11:33:58 PM
easy to get a loan and good customer service.
Tuesday 30th of August 2016 04:58:38 AM
Helpful fast and friendly
Sunday 24th of December 2017 10:04:11 AM
Very helpful. Quick service.
Thursday 26th of April 2018 01:01:09 PM
Fast, friendly people. I got the money I needed that day with no problems at all. Very courteous and helpful.
Saturday 1st of April 2017 09:41:47 PM
They are very friendly and have amazing customer service!
Sunday 23rd of October 2016 12:55:48 PM
Cash factory is always been wonderful!! I have used them several times, and the process has always been so quick and easy.
Thursday 26th of January 2017 06:36:19 AM
I always have a positive experience with Cash Factory and they even do follow-up calls to make sure that you received your loan as scheduled!! Not many others do that. Thank You Cash Factory.
Friday 18th of November 2016 08:04:48 PM
I would recommend this company to friends and family
Friday 14th of October 2016 09:55:25 AM
Always have a great speedy response. And everyone is very pleasant.
Thursday 27th of December 2018 07:09:04 PM
I have enjoyed my relationship with Cash Factory all my interactions have been professional and courteous. I will continue utilizing your service if I need short term assistance. Thank you, Anthony Wilson
Sunday 21st of May 2017 12:12:23 PM
Money was there overnight. Great customer service, highly recommend!!
Tuesday 13th of November 2018 04:22:05 AM
I like cash factory because they helped me when no one else would
Wednesday 6th of June 2018 03:14:39 PM
My experience with Cash Factory USA has been great! The company is very professional, with excellent customer service! I would definitely reccomend them for your loan needs!
Friday 27th of January 2017 08:51:56 PM
Thay are always pleasant and helpful
Friday 5th of May 2017 04:33:03 AM
They have came in handy when I needed it and gave great customer service
Thursday 6th of October 2016 02:12:22 PM
The first time using cash Factory USA went off without a hitch... everything was wonderful expedient and courteous. However, the second time applying for a loan on the 5th of May, I started the process and the funds were not available until the 8th... all while blaming my bank. So I contacted my bank for information on ACH process and what I found out is ACH is like placing cash in your account the funds are available immediately. That's causing me to call back cashfactory to question them on why it was taking so long after paperwork was done in a timely manner and fashion what I was told by Supervisor was that you're unhappy cancel it and go find some somewhere else. That was not customer service at all there was no let me find out we're communicating broke down that there was no I'm sorry for your inconvenience there was no help. Long story short the monetary funds were not available until May 8th at 7 a.m. on the 5th. Somewhere between the 5th at 7 a.m. and 1:45 a.m. on the 8th the lines of communication broke down with no apologies know anything and the funds were asked for to attend the doctor's appointment I am a leukemia patient as well as a lupus patient the funds were not just to have cash in my pocket but to receive medical attention of an issue I was having. At the end of the day AC H's are like cash when deposited into your account directly by using your bank account number it is available immediately it is not true that AC H's are held by your banking institution that is the push the ball off on someone else. In this instance I wish they would be more honest with the people instead of coming up with smart remarks and not handling your business or customers properly.
Thursday 8th of June 2017 08:19:17 AM
Great customer service and easy to deal with. Hassel free
Saturday 21st of April 2018 06:47:10 AM
They are a great company that works with you. I been getting loans from them off and on for a year or so and they really help. I wish they had more discount for return customers, but other than that i cant complain.
Thursday 14th of July 2016 02:20:37 AM
you guys make it way easy to get some cash, when you are in a pinch ! the working man/woman, should not have to pull teeth to get a helping hand!
Thursday 14th of September 2017 02:25:49 PM
Great communication and very helpful setting up payments!
Thursday 24th of January 2019 02:36:40 PM
Cash Factory is the best company of its type. They don't put you through the rigorous requirements other loan companies demand.
Wednesday 4th of April 2018 12:12:21 AM
Dry helpful and quick staff. Answered all questions and always did so with courtesy.
Tuesday 19th of July 2016 10:53:15 AM
Honestly, most honest group of associates ever in the game, scam, reality of payday loans. Thank you all for being human!!
Sunday 14th of August 2016 12:25:17 PM
Has been great!
Sunday 2nd of December 2018 02:58:43 AM
They are right on time when you need money
Sunday 8th of January 2017 07:08:07 PM
Cash Factory USA gave me the best experience and I truly thank them for being there! Not only do they pay more with payday loans, and give flat rates for borrowing the money, they also gave me a choice on whether i wanted to pay it back with my 1st or 2nd check. You really cannot go wrong. No other company has matched them.
Monday 30th of July 2018 05:40:01 PM
I just wanted to say thank you very much much for being there in my time of need. No hassle or any problems.
Tuesday 19th of June 2018 04:46:22 PM
Very quick and friendly
Thursday 26th of January 2017 06:19:31 AM
They are experienced, helpful and quickly handle the transaction.
Friday 4th of August 2017 02:59:00 PM
Awesome good staff.
Saturday 30th of June 2018 02:17:44 PM
It was a great process
Thursday 18th of January 2018 02:39:41 AM
Great service great attitude
Sunday 11th of September 2016 09:01:24 PM
I don’t like to be lied to
Friday 14th of December 2018 11:45:01 AM
They helps in time of need
Sunday 13th of August 2017 09:21:00 PM
Great customer service..easy process for getting funds quickly..
Tuesday 13th of November 2018 04:02:44 AM
Always there when I need them and it's not ridiculous interest on it either!!!
Tuesday 19th of February 2019 02:17:34 PM
Always courteous and prompt. Have been a repeat customer several times.
Tuesday 7th of February 2017 11:37:33 PM
5 stars they are great on service very nice people with customer... and they are therr when ypu must need them.
Tuesday 11th of December 2018 05:49:18 AM
Easy to get a Loan with and worked with me to ensure I got my bills paid.
Thursday 29th of March 2018 06:04:51 AM
I had to call on three different occasions after signing the edocs online and after talking to cs reps. I finally received the funds I asked for FIVE days later which was too late anyway. I needed them specifically for the following day I after I applied for the loan. I’ve been using them for 2 years and never had any problems before this. One hiccup, sure, that’s ok. But this was ridiculous and it put me in a bind.
Saturday 21st of January 2017 03:11:56 AM
Absolutely great place to borrow from! Payback is super quick and they are reasonable!! My top favorite place to borrow from!
Saturday 11th of February 2017 07:38:16 PM
Stephanie is amazing; she always makes the process so quick and painless. She takes the anxiety out of the payday loan process, and she is an asset to the Company. Thank you for everything, Stephanie!
Monday 4th of March 2019 01:21:21 PM
Had me jumping threw hoops, first I'm told to screenshot payott went threw, than they want a screenshot of balance than they said needed bank statememt
Tuesday 5th of February 2019 11:13:38 AM
Excellent service, agents very helpful when needed I really recommend Cash Factory USA
Wednesday 14th of March 2018 09:02:26 PM
Great experience and good customer service
Tuesday 6th of March 2018 01:20:55 AM
I was approved very fast with no problems and funds was fast
Thursday 30th of March 2017 03:03:48 PM
Life saving for me! Never had a problem getting exactly what I needed!
Wednesday 20th of December 2017 03:57:57 PM
I wouls recommend Cash factory to my friends and family. I honestly believe
Friday 8th of June 2018 01:05:45 AM
You're always there when I need you and without the runaround. There's nothing worse then being handed down from one lender to another to another. At least with cash Factory I know I'm going to get my loan with no hassles. And the money is going to be in my account the very next morning when I need it. Thank you cash Factory.
Wednesday 6th of December 2017 01:11:57 PM
Fast and easy access to funds.
Wednesday 20th of February 2019 04:12:28 AM
Always there when ya need them!
Saturday 29th of September 2018 07:57:08 AM
Good and fast help for cash thank you
Saturday 11th of March 2017 11:39:05 AM
Easy process and great people to work with
Friday 30th of September 2016 05:39:58 PM
The representative was very sweet, understanding and helpful. I always feel a little embarrassed when I mis-manage my money and need money but she didn't make me feel bad at all and answered all my questions.
Thursday 20th of July 2017 03:46:41 PM
Customer Service are Polite attentive to your services payday loans only Reminders when payments are due
Monday 29th of January 2018 09:21:56 AM
They were able to send funds I needed and able to work with if any extensions.
Monday 11th of December 2017 09:15:31 PM
Cash Factory makes getting approved for a loan easy and quick! I was approved for a loan on a Saturday and my money was deposited into my account on Monday!
Friday 14th of December 2018 04:51:28 PM
They took a chance on me. I am grateful but the loan amount wasnt enough
Monday 17th of December 2018 10:42:44 AM
Got A total of two loans from them but yet my loan price has not went up i pay my loans off the same day that they are due FULL but yet I cant even get at least a $300 to $400 loan... went else where got approved for $500 they charge you so much just to take your loan up $20.00
Wednesday 19th of July 2017 08:12:15 PM
Very friendly people and very professional. They don’t take long for them to let you know
Thursday 6th of September 2018 11:35:49 AM
Customer service is always a plus! To start the loan procrss is pretty easy! The only down fall is they DON'T do same day loans!! If you need money that day you won't get it! You won't see the money in your account until 2 days later.
Saturday 2nd of June 2018 04:35:29 PM
Easy company to work with, and make sure you understand everything before you sign.
Friday 16th of June 2017 07:43:06 PM
Always fast and professional!
Wednesday 21st of November 2018 10:46:00 PM
Customer service is great. Loan processing time is quick. Only wish they would lower their interest rate for repeat customers in good standing.
Tuesday 10th of April 2018 12:09:22 AM
Hi, I had a loan within five minutes and customer service was a vision for wanting to have a trusted corporation with experienced young women. thanks CASH FACTORY Happy Holiday be safe Your Friend
Tuesday 17th of April 2018 05:26:08 PM
Fast and easy! As a returning customer i don't like having to talk on the phone for so long, its hard with 4 kids. So i wish returning customers could opt out of that part. Otherwise spot on, best service
Thursday 8th of February 2018 05:40:18 AM
Awesome!! My first choice always
Saturday 3rd of September 2016 11:58:08 AM
The folks at Cash Factory gave always been courteous and helpful at all times especially when it is hard for me to hear them as I am hearing impaired. A great company for sure.
Sunday 11th of September 2016 10:37:26 PM
The Online feature is great and easy to follow plus they have excellent customer service for assistance!
Saturday 14th of October 2017 11:14:30 AM
Customer services are always pleasant when I call.
Sunday 2nd of September 2018 09:25:42 PM
Easy & fast! Support was always friendly and helpful!
Tuesday 24th of April 2018 09:25:50 AM
Great service and fast response! Payday loans are helpful in a pinch, and Cash Factory made it easy. Thanks for the help!
Friday 18th of November 2016 11:23:00 AM
I was under the impression that after I got the courtesy loan of $100.00 that I would be able to apply for a larger loan with my proof of my direct deposit. I was then told that I could only get $150 after I paid of the loan of $125.00. I was not pleased with the service and I would not recommend them.
Thursday 31st of January 2019 04:34:05 PM
Good customer service and quick process
Friday 14th of October 2016 08:09:33 AM
Always friendly, always willing to work with you.
Wednesday 17th of October 2018 12:11:12 AM
Service is fast and easy!
Wednesday 28th of March 2018 08:06:33 AM
Helpful and faster
Friday 9th of February 2018 01:53:47 PM
Everyone is so helpful and nice.
Monday 15th of January 2018 06:22:52 AM
Thank you so much for helping me out. And they have great customer service. I will keep recommending Cash Factory USA to my friends & family.
Tuesday 30th of January 2018 12:30:25 PM
I had asked a refinance and the lady was rude about it
Sunday 26th of August 2018 12:00:53 AM
Took over 50 minutes to do loan. Rude customer service. And worker had to redo things on her computer more than 3 times because she messed up. Manager never stepped in to help co worker and I was the only one in the store. Previous times have been great.
Tuesday 13th of September 2016 02:52:15 PM
Cash Factory was amazing. They worked fast, and their rate is very reasonable for this type of emergency loan. Thank you.
Tuesday 18th of September 2018 11:35:27 AM
Representatives need a more "Human Approach "Representatives sound cloned, programmed, word for word.
Thursday 25th of May 2017 03:38:14 PM
Good loan company that helps people and have well informed people working for them that can help can help you out with your needs. I am happy with their service, I highly recommend this company
Friday 26th of August 2016 10:43:34 AM
It has been a very easy and quick process thanks cash factory.
Friday 11th of May 2018 01:19:00 AM
My experience has been wonderful. Their website is easy to manage and they are very efficient.
Saturday 12th of January 2019 01:08:57 PM
I received very friendly and helpful service. Thanks so much for your help
Saturday 6th of May 2017 01:13:20 PM
Love that your always there for me it’s easy and quick.