Saturday 10th of February 2018 02:29:45 PM
Business loan thru BHG that highlights sloppy accounting practices, fraudulent activity of "partner" banks and inattention to important financial dealings. Business loan paid off in early August 2018, confirmed with customer service and amount sent that included a couple more days of interest in case transfer took longer than expected. Loan satisfied on time, confirmed with customer service and reassured no further draws on checking account. Since that time, TWO additional draws on checking account occurred, each of which I had to call BHG to inquire about. Was told after 1st one that it was an "accounting oversight:" and money refunded (without interest) and reassured no further issues will happen. Several weeks later, the "partner" bank withdrew a larger amount of money out of checking on a loan paid over a month ago. This amount was large in comparison to typical payment and my bank considers it fraud, and so do I. Once again, it took ME contacting BHG to find out what was going on since I did not recognize amount or Bank so was not sure it had anything to do with BHG loan. Apparently this Bank (Empire) is a "partner" bank and was told there was a system error...... So, system error that takes an amount nowhere near the typical loan payment on a loan already satisfied and NO notification from BHG or Enterprise, only a big fat withdrawal from checking that screams fraud and caused us to close down account and change account numbers - now going thru painful process of changing all automatic withdrawals and deposits, etc. Apparently they are going to reverse the transaction, but too late to help reverse the necessary change of accounts the bank fraud department recommended given the circumstances....doubt the reversal will include any interest either on the float of funds they enjoyed. To top things off, BHG never refunded the additional interest I included on payoff to ensure enough funds where there to satisfy loan. I expected them to look at loan, apply payment and refund excess, but nothing UNTIL I asked THEM. BEWARE - getting funds from BHG not an issue, but fraudulent activity surrounding withdrawals from account after loan payoff, combined with sloppy accounting practices and complacent communication are a setup for difficulties.