Saturday 3rd of September 2016 08:51:07 PM
Was forced to change my review. I have supplied trust pilot my balboa loan info in private to verify I am a customer!!! Apparently, balboa was very upset by my truthful and provable review of their company because they are forcing trustpilot.com to force me to change it. I will leave it at this....we were told one thing in writing by th3 salesperson who then changed the paperwork on balboas end. Luckily the store we purchased from still had our original signed copyalong with everything sent to and received from balboa. We have absolute, indisputable proof of what happened to us. Our loan paperwork was not sent to us, but rather to completestrangers by balboa, and they admitted it. We have been dealing with being overcharged on nuisance fees and have had balboa speak directly to our insurance company reps to straighten out the $130/mth noninsurance fee that never should have been charged because we have insurance. Each time balboa spoke with insurancereps, they only requested one specific page. They kept claiming only one thing was needed but then would find fault in it and demand something else. After 7 months they finally accept it but instead of refunding the fees as they promised, they suddenly said they needed a different paper! So here we are a YEAR later, still trying to make them happy yet they keep changing the papers needed from our insurance agent! A legitimate company tells the insurance rep they are directly speaking to everything needed in one phone call. So far we are on call 30 with balboa. You decide what that means to you. ***make sure you read up on previous litigation, especially class action suits, before you decide to do business with a company. *** also check with the attorney general of the state the business is in!!! we have copies of our loan papers which then were somehow different from what our salesman submitted. (we have the originals!) And this company has been a NIGHTMARE with ambiguous lease terms and hidden clauses in the paperwork that you are not given until AFTER you sign a very simple 2 page contract. We FEEL they lied to us.We FEEL deceived by balboa financing. They will tell you multpile different t things, refuse to transfer you to a supervisor, and you never speak to the same person twice. they don't mail hard copies of your paperwork and just email, which would be fine except they emailed ours to the wrong address! THEY FIX THE LOAN TO WHERE YOU PAY THE FULL AMOUNT OF INTEREST EVEN IF YOU PAY OFF EARLY THEN CLAIM THERE ARE NO EARLY PAYOFF FEES!!! They even refusing to accept our insurance and overcharged us by nearly $1500 on fees! There are many, many other issues such as rude balboa employees, no supervisors.ever available, they refuse to call back when you leave voicemails, hold times on calls can be 20 minutes, and so on. Think CAREFULLY about going into business with this soul suckling devil of a company.