Friday 15th of June 2018 07:35:58 PM
First off I would like to thank the Customer Service Agents who answer the phone on a daily basis, Great Job! As for the management team, well I hope to never deal with them again. I received a loan about a year ago, interest was a ridiculous 36%. Trying to get back on my feet after the Bank took my home. I emailed Avant for a pay-off, received an amount, if paid by today $ or I can pay by mail with a check or money order by a certain date. I called to see if I could pay over the phone. No problem, but agent gave me a different amount to pay. Said that they could take payment today but won't process until the next day. I asked to speak to a manager and I explain that situation and the email that I just received for payoff. She proceeded to tell me that the payoff amount was wrong and that I needed to speak to the manager of the department that sent out the email. So I mailed my payment! Later on that day, I received an email with a new amount as my payoff... it was now higher! Are you kidding me? I waited a few days, received an email that my payment was received, but I still had a balance....Really, it made there before the payoff date! I called and the Customer Service agent was understanding and sent me a Loan PAID OFF letter! Way to got CS agent! What a hassle, hopefully I won't have to use AVANT again!