Sunday 4th of March 2018 04:40:35 AM
Scott had my car reposed for no valid reason. Every employee has a different answer. I made arrangements with Sariah, the store manager, to mail my payments in because I was moving out of state, but the car was to be left in Oklahoma with my son and his girlfriend. I went in the month before I moved and gave my new address and phone and have it changed by pay date because my husband's payday was change to once a month. Everything was supposed to be fine according to Sariah. My son got the car impounded. We got it out and I talked with Sariah and we made arrangements for my son to come in and make payments every two weeks to get the car paid off early, again, everything is peachy. I let her know that the payment was to be mailed friday, the 22nd, and I gave her my son's girlfriend's name and number because that's who had the car. That Saturday, the DM Scott, decided that the arrangements is not good enough because of Sariah's lack of notes and had the car reposed. One employee was very helpful and told me that Sariah put in the notes and she had just put the change of address and new contact of my son's girlfriend. I could not get Sariah to call me and the only way I got Scott to call was to find the corporate number online because the store does not know number. When I talked with Scott, he pretty much said that his decision was based on lack of notes but too bad for me. When I asked to get his manager's name and number, he refused to give it to me and said I would have to deal with him. This cannot be legal. I do not know what to do.