Thursday 23rd of November 2017 01:14:31 PM
Amerihome purchased my mortgage from a local mortgage company within a few days of me closing on my new place. I was not notified by them of the purchase. I was sent a bill, with an account number to pay my mortgage for the first time about 40 days after my first payment was due to them. I had to call my old mortgage company to find out who they sold the loan to, then contact Amerihome to get my account number so that I could pay my mortgage on time and not incur late fees...all because they don't send out notifications in a timely manner. ...Journey with me to 18 months later. Amerihome has just transitioned to a new website. Except that their old website went down about five weeks ago and they didn't tell me they were transitioning. So, I couldn't access my mortgage info for over a month until I received a paper bill indicating the new website they were using. Even though I received an email confirming payment for the month in between, it did not include any contact info, nor the new website address! Great, so I now know about the new website. I go to log on. My account info doesn't work. I try to register...I'm already registered. I try to retrieve username and reset password...the website cannot find the info I'm looking for. I try to open a chat window during their listed hours of operation...it refers me to an email address. I go to quick facts to orient myself to the new website....it is blank. Needless to say, I am very uncomfortable with this company having my banking info and handling my mortgage. They are a waking soup sandwich. I'm sure it is only a matter of time before they get hacked and my bank info is stolen. Avoid them at all costs. I am terribly disappointed in their service, their customer service, and their professionalism as a whole. Update: After the customer service rep responded to my review today, I followed their invitation to email their customer service department. I sent an email (I was even polite) describing my problems registering. In response I received an email telling me to click the "register now" button and follow the instructions. DID YOU EVEN READ MY EMAIL??? Obviously not, because their subsequent advice was to click the "chat" button which I specifically said was not working...guess what? It still doesn't work. No, sweat I can call now. I call the number provided by the customer service rep (same as the number on my paper bill). Could this get worse and more frustrating??? Yes. The phone number they all provided to me is not in service. How do you have a customer service phone number inoperable, a website that doesn't work, and ineffective email assistance? Why is this company still in business? Maybe I'm overreacting... Update 2: Their customer service rep took a vested interest in my case after posting this review and worked diligently to remedy my complaints. While they cannot fix the damage that has been done, they have initiated several actions to closes loop holes in their system...and reported back to me on why problems occurred and what measures they have instituted to ensure it doesn't happen again. Maybe there is hope for this company after all.