
Wednesday 20th of December 2017 02:32:00 AM
I HATE THAT I HAVE TO GIVE THEM 1 STAR BECAUSE THEY DESERVE A 0! I HAVE BEEN TRYING TO SPEAK WITH THE RESOLUTION DEPARTMENT FOR AT LEAST 2 MONTHS AND THEY HAVE DENIED ME SPEAKING TO THAT DEPARTMENT LET ALONE A MANAGER! FIRST, THEY HAD ME ON HOLD FOR OVER 45 MINUTES TO SPEAK WITH A REP, AFTER LONG WAIT, I SPEAK TO A REP AND INFORMED ME THAT I CAN USE MY TAX EXEMPT LETTER AND TO EMAIL THEM A COPY OF THE LETTER AND MY ID AND THAT THE TAXES WILL BE REMOVED FROM MY ACCOUNT IN WHICH MY TOTAL PAYOUT WILL BE $2,010. A DAY LATER, I RECEIVE AN EMAIL STATING THAT I CAN'T USE MY TAX EXEMPT LETTER AND THAT I OWE $2,807. I ASKED TO SPEAK WITH A MGR AND THEY REFUSED AND TOLD ME THAT IF I CANT PAY, THEY WILL GRANT ME A 3 DAY EXTENSION FOR $75 AND IF I NEED A WEEK, IT WILL BE $100. IF I CAN'T PAY IT OFF BY THEN, I WILL OWE THEM $8000 PLUS TAXES ON MY FURNITURE IN WHICH MY ORIGINAL AMOUNT IS ONLY $4200! WHO IN THE HELL HAVE THAT KIND OF MONEY? MIND YOU, I HAVE BEEN CALLING FOR AT LEAST 2 MONTHS AND MY PAYOFF BILL IS DUE 2/8/19. I CAN'T GET NO ASSISTANCE! I CALLED MY FURNITURE COMPANY TO GET ASSISTANCE AND THEY CALLED ACIMA AND WAS TREATED POORLY! AND TO FIND OUT, ACIMA HAVE OVERCHARGED ME THIS ENTIRE TIME SINCE NOVEMBER! ACIMA, YOUR COMPANY AND YOUR STAFF COMES FROM THE PITTS OF HELL! I EVEN OFFERED TO PAY A LARGE LUMP SUM BUT NEED 3 ADDITIONAL PAYOFF DATES AND THEY DECLINED THAT TOO! DON'T TELK ME TO CALL CAUSE YOU WON'T HELP ME!